Ugyen
ICT Analyst & Common Services Manager
Experienced ICT and digital transformation professional with more than 20 years of experience across the United Nations, government and private-sector environments.
Professional Overview
Currently serving with UNDP Papua New Guinea, supporting ICT operations and Common Services across multiple duty stations and UN agencies. My experience spans ICT infrastructure, networking, cybersecurity, systems administration, business applications, data dashboards, automation, digital service delivery and project management.
I focus on translating operational requirements into practical digital solutions, strengthening service delivery and improving efficiency through technology and process innovation.
Core Areas
Professional Experience
ICT Analyst / Common Services Manager
Manage ICT operations and Common Services across three duty stations, working with approximately 15 UN agencies.
- Established the Common Services framework for Mt. Hagen, including ICT implementation, lease coordination, budgeting and project management.
- Designed real-time Power BI reporting for Common Services budget and expenditure monitoring.
- Developed a Common Services Dashboard covering Visa & Protocol, Building & Premises, Registry and ICT services.
- Developed digital solutions for CUG management and improved billing and invoice accuracy.
- Improved ICT asset accountability and supported ICT compliance and operational governance.
ICT Associate
Managed ICT infrastructure and digital services for the UNDP Bhutan Country Office and One UN House.
- Developed SharePoint-based Power Apps for supplier registration, purchase order tracking, NIM Advance tracking and project management.
- Developed dashboards supporting SDGs, Gross National Happiness and Bhutan's Five-Year Plan.
- Established the One UN House ICT infrastructure and centralized data centre supporting seven UN agencies.
- Developed shared systems for helpdesk, dispatch, resource booking, vehicle management and asset tracking.
- Led development of digital workplace tools including leave planning, digital signage and meeting-room booking.
ICT Specialist – International Assignment
Selected from the UNDP ICT expert pool for an international assignment supporting the PNG Country Office.
- Implemented network standards and compliance improvements at firewall level.
- Implemented Global UNDP Wi-Fi and a self-service guest network.
- Migrated SharePoint into structured document libraries and working folders.
- Developed SharePoint applications for meeting rooms, visitors, dispatch, visa requests, payments, project cash advances and agency billing.
- Implemented QR-code asset tracking and developed ICT policies, SOPs and disaster recovery documentation.
ICT Officer / IT Team Member
Led and supported ICT development, automation and web-based systems for government planning, monitoring, budgeting and administrative processes.
- Contributed to a nationwide Planning and Monitoring System supporting Bhutan's Five-Year Plans.
- Developed web-based dispatch, attendance, library and mail management systems and an intranet.
- Supported the Accelerating Bhutan's Socio-Economic Development project with McKinsey & Company.
- Developed more than 50 websites for government, international organisations and private-sector clients.
Technical Skills
Education & Certifications
MBA – Information Technology
Amity University, India
2016–2018
Bachelor of Computer Application
Vinayaka Mission's Research Foundation / Deemed University, India
2005–2007
Diploma in Information Management Systems
Royal Institute of Management, Bhutan
2001–2003
Professional Certifications
Contact
For professional opportunities, ICT collaboration or digital transformation initiatives, please get in touch.